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The Sarah Hope Line

The Sarah Hope Line - a service offering confidential support to people involved in, or affected by, life-changing incidents on the Transport for London (TFL) network

The service covers incidents on all TfL modes of transport.

You are eligible for support if:

  • You have been involved in a life-changing incident
  • You are the family member of someone involved in a life-changing incident or fatality
  • You were a witness to such an incident

 

You can call The Sarah Hope Line on 0343 222 5678, from Monday to Friday, 08:00 – 18:00. If you need to reach the team outside of these hours, please leave a message and they will call you back as soon as possible. You can also reach the TfL Incident Support Team by email at incidentsupport@tfl.gov.uk


Who the service is for: People involved in, or affected by, life-changing incidents on the TfL network.
How to access: Call or email the team using the details below. The phoneline is open Monday to Friday, 8am-6pm.
0343 222 5678